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AI AgentsB2B SaaS
Omnichannel chat with an AI operator
The studio's own product: messengers, SMS and website chat in one inbox, with an AI operator that answers customers and hands dialogs to a human.
Results
5
Channels in one inbox
Role & knowledge base
AI operator
API, webhooks, MCP
Integrations
Stack
NuxtPostgreSQLRedisLLM API
Challenge
Businesses talk to customers in several messengers, over SMS and in website chat. Conversations are scattered, and people answer the same questions over and over.
Solution
- Messengers, SMS and website chat in one inbox.
- An AI operator answers from the company's role and knowledge base and hands complex cases, money questions and complaints to a human.
- Message topics are detected automatically, with AI behavior set per topic.
- Website chat, REST API, outgoing webhooks, an embeddable inbox for CRMs, MCP.
Result
Companies answer customers from one inbox while the AI operator handles the first line. The chat on this website runs on this platform too.