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Network and franchise management platform
CRM, ERP and BI in one system for a salon network and its franchisees: booking, sales, inventory, finance and marketing.
Results
50%
Business processes automated
400+ person-hours
Freed per month
₽50M+
Annual economic effect
Stack
Challenge
A salon network with its own locations and franchisees needed one system: run the whole network from a single interface while giving each branch its own workspace.
The network was growing, but much of its operations stayed manual: bookings, customer base, reporting, marketing. The routine had to go without stopping the salons.
Solution
We mapped the network's processes and automated the routine ones.
We built the platform from scratch:
- organizations, branches, roles and permissions;
- service and product catalog, price lists, discounts;
- online booking and scheduling;
- point-of-sale, gift certificates, bonuses, deposits and memberships;
- inventory, expenses, process cards;
- customer base and RFM analysis;
- reports, audit log, notifications and smart locks.
We migrated the web services to a modern stack step by step, with no downtime.
Result
Half of the company's business processes are automated, over 400 person-hours a month freed up, with an economic effect of over ₽50M a year. Web service performance improved by 60–70%.